FAQ

  • Greenaty is a Toronto-based Canadian AI agency that designs AI automation, AI agents, and smart workflows for SMBs. We help teams reduce manual work, improve accuracy, and scale with practical AI that fits existing tools.

  • Greenaty is headquartered in Toronto, Ontario (GTA) and serves businesses across Canada through a remote-first delivery model.

  • We build AI agents, workflow automation, and data-driven systems that streamline sales, service, operations, and back-office processes for Canadian SMBs.

  • Greenaty partners with Canadian small and medium-sized businesses across real estate, professional services, accounting, logistics, e-commerce, and marketing—any organisation that wants to automate digital work.

  • We prioritise fast time-to-value, measurable ROI, and stack-native integrations used by Canadian firms. Greenaty focuses on practical outcomes, not hype.

  • AI automation uses machine intelligence to execute repetitive tasks—email routing, data entry, lead follow-ups, scheduling, reporting—so teams save hours and reduce errors.

  • Greenaty’s AI workflows increase capacity, speed up response times, and standardise processes. Canadian SMBs typically see cleaner data, fewer mistakes, and more time for revenue-generating work.

  • We integrate AI with Google Workspace, Microsoft 365, HubSpot, Salesforce, QuickBooks, Xero, Shopify, Slack, Zendesk and more—via APIs and no-code connectors.

  • Most Greenaty projects deliver initial wins within days, depending on complexity and data readiness. We start with high-impact workflows, then scale.

  • Great first steps include lead intake, meeting booking, client follow-ups, invoice reminders, CRM updates, and automated reporting—high-volume tasks common to Toronto/GTA SMBs.

  • Yes—Greenaty automates front-office (sales, CX) and back-office (ops, finance, admin) using the same secure, maintainable automation approach.

  • A Greenaty AI Agent is an autonomous, context-aware assistant that can understand requests and take actions—emailing, scheduling, updating CRMs, and triggering workflows—going beyond rule-based chatbots.

  • Chatbots follow scripts; AI agents use context, tools, and memory to complete multi-step tasks (e.g., qualify a lead, create a deal, book a meeting, send a summary) like a 24/7 digital team member.

  • Popular roles include Lead Capture Agent, Qualification Agent, Booking Agent, Customer Support Agent, CRM Hygiene Agent, and Operations Agent—each tailored to Canadian SMB workflows and KPIs.

  • Yes—Greenaty embeds agents on your website or chat, and connects them to HubSpot, Salesforce, Pipedrive, Zoho and other platforms, plus email and WhatsApp.

  • Yes. With feedback loops and data-aware prompts, Greenaty agents learn from interactions to enhance accuracy, routing, and outcomes while keeping workflows consistent.

  • A Greenaty AI Audit maps your workflows, tools, and data to identify automation opportunities and agent use-cases. You get a prioritised roadmap with effort vs impact and success metrics.

  • If your team repeats digital tasks in email, CRMs, spreadsheets, or ticketing, you’re ready. Greenaty helps Canadian SMBs start small, prove value, and scale responsibly.

  • Track hours saved, lead response time/SLAs, booked meetings & qualified pipeline, and data completeness/error rates. Greenaty instruments dashboards so results are transparent.

  • Yes—Greenaty offers managed AI, continuous improvement, and change-management support to keep AI agents and automations aligned with evolving goals.